Billing, cancelling and refunds

Cancelling a membership

You cancel in the members area under Settings > Billing. Memberships renew automatically at the end of each period, and a trial moves on to a monthly membership, so nothing stops until you do this.

1. Log in at the members area.
2. Go to Settings > Billing.
3. Cancel your membership and look for confirmation on screen.
4. Take a screenshot of the confirmation, with the date visible, in case you need it later.

If you can't log in, our log-in help page explains how to reset your password. If you still can't get in, contact the members help centre from the email address on your account and ask for help cancelling.

When to cancel

The best time to cancel is as soon as you've decided you don't want to renew. You don't need to wait until the last day of the period, and waiting is how renewals slip through.

A simple habit helps: when you pay, set a reminder on your phone for a couple of days before the renewal date.

What you'll see on your statement

Charges appear under the billing name shown at checkout. It may be a network name rather than "Fish For Singles", because the members area is shared with partner sites in the same network. Make a note of it when you pay.

If you don't recognise a charge

Work through these in order:

1. Check the billing name you noted at checkout, and look for a confirmation email from the members area.
2. Ask at home. Check whether anyone else in the household might have signed up with your card.
3. Contact the help centre. Send the members help centre the date, the amount and the last four digits of the card. Never send your full card number.
4. Call your bank if it looks like fraud. If you think your card details have been stolen, call your bank straight away. In the UK, 159 connects you to most banks' fraud teams.

If you've lost money to someone you met online, that's a different problem. Report it to Report Fraud in England, Wales and Northern Ireland (0300 123 2040), or to Police Scotland on 101. Our safety page has the full list.

Refunds

The members area terms allow a refund only on a pro-rata basis, and only when at least 40% of the membership period is unused. For example, on a one-month membership that means asking while roughly 12 or more days remain. Read the current members area terms and contact the help centre if you think you qualify.

For independent advice on your consumer rights in England, the Citizens Advice consumer helpline is 0808 223 1133 (Welsh-speaking advisers: 0808 223 1144), Monday to Friday, 9am to 5pm.

Prices and extras

US prices as shown in the members area on 16 October 2026; the members area shows the exact price before you pay. Memberships renew automatically until you cancel in Settings > Billing. Check the price and billing details at checkout before you pay.

The prices page explains what's free and what a membership adds.

Deleting your account

Cancel any paid membership first, then click your avatar, open Settings and choose Delete Account. Our step-by-step guide to deleting your account covers what to save before you go.

Who to ask about what