How to cancel a dating subscription and stop the payments

Stepping away from a dating site is fine: you've met someone, you need a break, or it simply wasn't for you. What isn't fine is being charged for months afterwards. Almost every story of a subscription that "wouldn't stop" has the same cause: it was cancelled in the wrong place, or not cancelled at all.

This guide works for any dating site or app. Fish For Singles can't see or cancel subscriptions on other services, but the steps below show you exactly where to go.

Where you paid decides where you cancel

Before anything else, work out how you paid. Look at your bank statement or the receipt email from when you signed up.

If your statement shows Apple or Google as the payee, the subscription is billed by the app store, and the dating site itself usually can't cancel it for you.

Cancelling in the App Store or Google Play

On an iPhone or iPad: open Settings, tap your name, then Subscriptions, choose the dating app and cancel. Apple's help page has the steps for a Mac, Windows and other devices too.

On Android: open the Google Play Store, tap your profile picture, go to payments and subscriptions, then subscriptions, choose the dating app and cancel. Google's help page shows the same steps with pictures.

In both cases you can usually keep using what you've paid for until the end of the current period. Look for the confirmation on screen or by email.

Cancelling on the website

If you paid on the dating site, log in on its website and look for account settings, billing, membership or subscription. Cancel, then look for a confirmation message or email. Take a screenshot; it's useful if anything goes wrong later.

Can't find the option? Look in the site's help pages or terms for "cancel". A reputable site will tell you plainly how to stop paying.

Deleting the app or account isn't the same as cancelling

This trips up a lot of people.

• Deleting the app removes it from your phone. Your subscription carries on.
• Deleting your account may or may not stop payments, depending on the service. Don't rely on it.

The safe order is always: cancel the subscription, check it's confirmed, then delete the account if you want to.

Refunds and your rights in the UK

In the UK, when you buy a service online you normally have 14 days to change your mind and cancel. If you asked for the service to start straight away, you may have to pay for the time you've already used. Citizens Advice has a template letter you can use.

After those 14 days, refunds depend on the service's own terms, so read them. Purchases made through Apple or Google follow their refund processes.

New UK rules for subscriptions are expected in spring 2027. They include clearer reminders before a subscription renews, an easy way to leave, and a further chance to cancel after some renewals. Until they start, the existing rules apply.

If the charges keep coming

1. Find your cancellation confirmation, or the screenshot you took.
2. Contact the service's help team with the dates and amounts you were charged.
3. If that doesn't work, contact your bank or card provider. They can stop a recurring card payment when you ask them to.

If you don't recognise the company taking the payment at all, tell your bank straight away.

Cancelling Fish For Singles

If your membership is with us, log in to the members area and go to You › Membership and billing. Memberships renew automatically until you cancel. Charges appear under the billing name shown at checkout. Refunds are worked out pro-rata and only when at least 40% of the membership period is unused.

Our account help page has the full details, and deleting your account explains the second step once your membership is cancelled.